Fix bug when you pay for Google products & services

Y'all might need to fix a problem with your payments profile if you:

  • Have problems when you pay for Google products
  • Get an error message

Find the issue you experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or visitor that issued the payment method you try to use. This may exist the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired carte du jour"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or endeavour the post-obit:

  • Make sure your payment method is up to date. If it isn't, update it in Google Pay. Then endeavor your purchase again.
  • To brand the buy, brand sure you have enough money in your account.
  • If yous still take issues, contact your issuer to check if at that place'south a trouble with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you lot go this error bulletin, nosotros tin can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users only: We need more info to comply with European union law.

To prepare the issue, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Before you can buy anything through your Google Account, you must verify your identity.
  3. Brand sure your proper name, address, and payment info are upward to date.

"Your transaction can't exist completed"

If you're asked to provide more info afterward you get this bulletin, follow the on-screen instructions.

If yous're not asked for more info:

  • Endeavor a dissimilar payment method.
  • Check whether the billing accost for your payment method, such as a credit bill of fare, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Endeavour to pay on the production website instead. If yous're on the website, try the app.
  • If you lot purchase on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't accept one, create an account first.
  • If you use an eligible Android phone and pay by credit card: Set up up a payment method for contactless transactions.
  • If you pay with a credit carte du jour: Contact your bank or financial establishment about this transaction.

"Can't redeem your gift card due to an issue with your account"

To set up the issue:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Earlier y'all tin buy anything through your Google Account, y'all must verify your identity.
  3. Make sure your name, accost, and payment info are upwards to appointment.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace ambassador to fix it"

If y'all buy a Google production or service and become this error message, information technology means that your visitor or school ready your account.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an administrator, larn how to ready the billing issue.

Observe your administrator

Your ambassador might be:

  • Someone in your Information technology department or help desk at a visitor or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Menu is grayed out & needs verification

Your card was reported as stolen if:

  • Your carte du jour is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before you can utilize it again, you lot must verify the menu.

  1. Become to pay.google.com.
  2. Sign in to your account.
    • If you lot accept multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't utilize pay.google.com: Go to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the bill of fare that says "Verification needed," click Verify and then  Go code.
  5. You lot can observe a temporary hold of less than $1.95 USD on your card argument called "GOOGLE." The verification lawmaking is the terminal 6 digits.
    • You should get the code right away, but information technology tin can take up to 7 days to get the code.
  6. To complete verification, return to your business relationship and enter the half-dozen-digit code.

Card is grayed out & is ineligible

If your card is grayed out and y'all get a bulletin that your card is ineligible, you can't use your card for this purchase. Try to make the purchase again with a different card.

If the menu y'all want to utilise isn't listed, to add a new card, follow the on-screen instructions.

Airtight Google payments profile

Contact us for help

Was this helpful?

How can we improve it?